![]() I am really at my wits end to get rid of this nuisance. The problem is even if I end up paying 365 just for peace of mind, this record may also be lost like all others. I even asked them to adjust this outstanding against my security deposit of 500, but they say I have no deposits! Even after providing the complaint numbers, they cant find it in their systems! They have no records of my prior complaints. The only help they provided is reducing my 'outstanding' from 475 to 365. ![]() Instead juniors who only identify themselves by their first name pick up the phone. I called up the nodal officer of my area, but she does not pickup the phone. ![]() The letter has a telephone number which is ringing but no one is answering. The real case is that I have got it disconnected and the bills are being generated post-disconnection. The letter states that they have disconnected my connection since I have not paid up. They sent me a letter by normal post which does not even have the name of the manager, just a computer generated signature! The Reserve Bank of India reserves the right to impose any penalty on a bank / NBFC under the provisions of the Banking Regulation Act, 1949 for violation of any of these guidelines. (c) Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the customers’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations. 2007, there are now regulatory measures in place. And then they outsource the recovery to other agencies which have no idea why they are doing this!Ībdriver2000: I believe there are legal remedies to this problem.Īs per Reserve Bank of India guidelines dated 1st Dec. They also bill after the connection is discontinued. ![]()
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